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FAQ - Frequently Asked Questions

Learn more about powerful crowdfunding website for nonprofit, personal, business and sports fundraising.
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General

How does FundRazr work?

It is easy.

Step 1: Create. Create your FundRazr campaign for free. Tell your story in words, pictures and videos. Start raising money in just minutes. We give you help and advice every step of the way.

Step 2: Share. Success comes from sharing campaigns with your own network and community. Share privately via links or email or publicly on social media, websites, and blogs. And grow your audience by asking your network to share with their networks!

Step 3: Receive. Collect secure online payments by credit card, debit, and PayPal. FundRazr does not hold funds at all – they are transferred directly to your Stripe or PayPal account minus any applicable fees (see next question). With our ‘Keep it all’ option, you can access the money immediately upon contribution.

How much does FundRazr cost?

In a nutshell, free! Here are the details how we make it work. You choose how FundRazr makes money by selecting your pricing model:

  1. Optional Tips – As a fundraiser, you can use our platform for free. You only pay for your Stripe/PayPal fees and we ask your supporters for an optional tip. If they tip, we get paid. If they don’t tip, we still charge you nothing.
  2. Fee Recovery – We ask supporters to cover all your fees associated with running a campaign (platform fee and Stripe/PayPal fees) on your behalf.  In most cases, the majority of donors do cover these fees, resulting in your cost being reduced to below 2%. Check out our pricing page
  3. Flat rate – You can disable an optional tip or fee recovery prompts and your donors will not be asked for anything extra. In this case, you will pay the standard 5% platform fee + payment processing fees (2.9% + $0.30 or your negotiated rate).
  • Fees are deducted from each transaction, there is no reconciliation with FundRazr, Stripe, or PayPal needed!
  • You can change your mind about pricing models at any time, even while a campaign is running.

What do I need to use FundRazr?

You need to create your account and get started. These are two essential elements you will be prompted to create:

  1. A free ConnectionPoint Universal* account that will give you access to all features of FundRazr. 
  2. Linking to a payment provider: Either a Stripe or a PayPal account (both are even better!). 

Please note regarding PayPal – You may accept credit or debit payments from supporters who do NOT have a PayPal account ONLY if you have a Verified Premier or Verified Business PayPal account. Learn more.

What can I use FundRazr to raise money for?

Any cause you like! The platform is well suited for both organizational and individual fundraising, including medical, emergency, animal, community, environmental, social movement, art, education, sports, corporate giving, and more.

How long can I run a campaign?

That depends on the campaign type. There are two types of campaigns: keep-it-all and all-or-nothing. Keep-it-all campaigns can run for as long as you need, and all-or-nothing campaigns run for a maximum of 60 days, but you can choose any length within that period.

Click here to learn more about the campaign types.

Can I use FundRazr to run a raffle or online auction?

The short answer is no, as these require special licenses dependent on which country and state/province you are in. For more information, click here

Are Stripe and PayPal the only options for payment processing?

Yes, at this time FundRazr only integrates with Stripe and PayPal. You do not need to have both, but you need at least one.

I’m a nonprofit, charity, business, or other organization running a campaign for social good.

Can I run more than one campaign at once?

Yes, many organizations have multiple fundraising efforts on the go at once. You may even assign different staff members or volunteers to help manage different campaigns.

Do we need to get rid of our old management systems or fundraising platforms to use FundRazr?

Not at all. Adopting a new platform or technology might be a challenging task for some nonprofits or businesses. FundRazr simplifies the entire process and makes it easy for fundraisers to be creative and try new fundraising tools and techniques.

If you are currently using a nonprofit CRM system or software, FundRazr becomes a valuable, complementary add-on tool. It has an integration interface with various CRMs and other common nonprofit tools, so you shouldn’t worry about data flow and integrity. If you try FundRazr and succeed, it means that you just found an additional source to grow your nonprofit funds.

Can we issue tax receipts through the platform?

Yes! Any organization legally capable of issuing tax receipts is able to do so easily and automatically. No extra charge!

Can we add sponsor-matching programs?

Yes; if you have a sponsor offering to match contributions up to a certain amount, you can easily facilitate that on the platform. Click here to learn more.

I’m not a nonprofit or a charity, but I want to raise money for one. Can I do this on FundRazr?

You can raise money for a non-profit or charity with FundRazr if you have direct permission to do so. As a social fundraising platform, we have to work within strict parameters when it comes to charity-driven fundraising. Learn more.

I’m an individual with a personal campaign.

Where do potential supporters see my campaign?

Everywhere you and your supporters share it!

You can share your FundRazr campaign publicly on social media or run it on your website or blog. If you choose, campaigns can be completely private – hide them from being searched and only share them to private channels like email, Messenger, WhatsApp, and text messaging.

You are responsible for your own success. It is a common misconception that an audience is ready and waiting for new campaigns to fund as soon as they are launched. Crowdfunding is all about sharing campaigns with your own network and asking them to share as well.

Can I receive more funds than my goal?

If your cause could use funds raised above and beyond the set goal toward the project described in your story, then yes, you can. However, you are ethically obligated to ensure you maintain transparency with your audience, as they’ve contributed to you with the belief they are helping with a specific need.

If you are concerned about this, you may limit your funding to only the goal you have specified. 

When do I receive my funds?

If you’re running a keep-it-all campaign, you’ll receive funds immediately upon contribution. They appear in your Stripe and/or PayPal account minus any applicable fees.

With an all-or-nothing campaign, transactions do not take place until:
a) you collect enough pledges to reach your goal (or beyond), and
b) you’ve hit the ‘Charge my supporters’ option in your Transactions menu once you’re ready. Learn more here.

I’m a supporter contributing to a campaign

Where do potential supporters see my campaign?

Privacy is a top priority for FundRazr. We do not disclose any information to any third parties except those necessary to run our platform. Only what you choose to post publicly to a campaign will be displayed (including name and contribution amount). Your name and email address will be accessible to the person running the campaign and to the organization (if one is involved).

Is my contribution tax deductible?

If you are donating to a registered charity or non-profit with the appropriate status (eligible to issue tax receipts), you will receive a tax deduction receipt via email.

Please note: if the organization chooses NOT to deliver tax receipts via FundRazr, you will have to contact the campaign owner for information on how to obtain your tax receipt.

Can I trust this campaign?

Campaigns created through an organization that has received our Verified badge are trustworthy. If the organization hasn’t received our Verified badge, they are still likely to be trustworthy but may not have met our Verified badge requirements.

With personal campaigns, the funds flow to whoever created the campaign. It’s up to you to decide if you trust the person running the campaign to use the funds as you intended.

FundRazr is vigilant about rooting out fraudulent campaigns, but we recommend that you still use your best judgment.
Please see this article for further information.

Why am I being asked for a top-up?

FundRazr provides this platform for free to support people and organizations who need help paying for a cause they care about. We make no money from advertising, selling data, or any of the usual other methods sites use to support their work. We ask for a top-up so that we can keep providing this free service. And we thank you in advance for helping us make this possible.

“When we first set up our FundRazr campaign I did not know what to expect, I read the easy 3 step process and we were up in running within 5 min of sharing our story.

We posted it to share with our friends on Facebook and it spread faster than I would ever have imagined. We reached our initial goal within 48 hours and it is still climbing. This is like a dream come true. We now have the resources to do all the things we need to make our son’s life worthwhile again!
Thanks FundRazr for all your support.””
— Laura Gennuso, raised $99,500 for healthcare

“We use FundRazr to raise money for people who have Corgis and Corgi mixes that have high cost veterinary needs but can’t afford them.

Money raised through FundRazr for these Corgis has helped everything from cancer to bladder stones to hernias to parvo. Since the beginning of 2013 we have raised over $200,000 with the help of FundRazr for our clients!” — Paige Davis from CorgiPals raised over $200,000
to save corgis

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