FAQ

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FAQ

Frequently asked questions. Click for answers.

What is FundRazr?

FundRazr is the social media fundraising application anyone can use.

FundRazr spreads through your social networks to help you raise money and awareness for causes that you and your friends care about.

Who is FundRazr for?

If you need to collect money for a personal, group, political or non-profit cause, FundRazr is for you.

Why should I use FundRazr?

FundRazr is the easy and effective way to raise money and awareness for causes you care about. FundRazr empowers you to reach more people and raise more money.

How does FundRazr work?
  1. Create — Create a FundRazr campaign in just minutes. Add your own picture, story and style.
  2. Share — Share your campaign with friends on Facebook, Google+, Twitter and Pinterest or by email.
  3. Collect — Friends can quickly and securely pay wherever they see your campaign.
Where do people see my FundRazr campaign?
  • You can share your FundRazr campaign on Facebook, Google+, via Twitter, Pinterest and email, and run it on your Website or blog.
  • Wherever people see your FundRazr campaign, they can donate and then pass it on to their network of friends.
  • Even people who aren’t on social media can contribute. Simply send them a link via email or embed the campaign into your website.
What do I need in order to get started?

To create a FundRazr campaign, you need:

  • A personal Facebook or Google+ account,
  • A Verified PayPal account* and/or a WePay account,
  • Friends or fans who believe in your cause.

*To accept payments via credit card or debit (“Guest payments”) via PayPal, you need to have a Verified Premier or Verified Business PayPal account. Learn more

Why do I need to use Facebook or Google+ to log in?
  • The short answer – FundRazr uses Facebook and Google Login services to provide access to the Admin sections of our App.
  • The long answer – can be found in our Help Center.
Do I need a PayPal account to use FundRazr?

U.S. users will have the option to accept money via WePay and PayPal. International users will have the option to accept money via PayPal only.

If you’re a U.S. user, we recommend that you use both.

If you’re using PayPal:

  • You need a Verified PayPal account in order to raise money with FundRazr.
  • You do not need a PayPal account to make a payment with FundRazr.*

*In order to accept payments via credit card or debit from non-account holders, the Campaign Creator must enable “Guest payments” for their PayPal account. Learn more

How much does FundRazr cost?
  • Every campaign is free to set up.
  • Contributors pay no fee.
  • Recipients pay 5% FundRazr fee plus Payment Provider fee of 2.9% + 30¢* per transaction.
  • There are no additional fees or penalties.
  • You always keep the money you raise. It doesn’t matter how much you raise or how long it takes.

*Or equivalent in your currency.

Payment processing information

How can people pay?

People can pay via PayPal account, credit card,* or debit.**

If accepting funds via PayPal, please know that…

*In order to accept payments via credit card or debit from non-PayPal account holders, the Campaign Creator’s PayPal account must be able to accept “Guest payments”. Learn more

**To contribute to a campaign via debit, the contributor’s financial institution must support online payments via debit.

Where can I find more info on Perks?

You can find more info about Perks and much more in our Help Center.

How can I get the money contributed to my FundRazr campaign?

All contributions are deposited instantly into the PayPal or WePay account that you submit when you create your campaign.

To access the money in your PayPal or WePay account, go to your Manage page and click the Withdraw link.

How secure is FundRazr?

FundRazr is very secure. FundRazr uses PayPal and WePay, both trusted by millions, to process all payments.

Can I use FundRazr to raise money for a non-profit or charity?

Yes, in many cases, you can raise money for a non-profit or charity with FundRazr. However, As a social fundraising platform, we have to work within strict parameters when it comes to charity-driven fundraising.

Because we need all FundRazr campaigns to comply with fundraising laws, regulations and requirements, FundRazr users must fall under one of three categories to use FundRazr for charity-driven fundraising. Click here to find out which category describes you.

What if I get an error message when trying to donate or create a campaign?

Most known issues are listed in our Help Center. Click here to view current known issues. If your issue isn’t on the list, click the “Submit a request” link at the top of that page to get in touch with us.

Can I use FundRazr to run a raffle?

The short answer is No. The long answer can be found by clicking here

How can I get help with FundRazr?

You can search for immediate answers to dozens of questions in our Help Center. You can also get there through the Support link, which you can find in the footer links at the very bottom of every FundRazr page.

Important: If your support request requires privacy or discusses a specific FundRazr campaign, please Submit A Request and include the following:

  1. Your PayPal account email address
  2. A link to the FundRazr campaign in question

FundRazr Support agents are available to answer your questions from Monday to Friday, 9am – 5pm Pacific Time.

How to…

Welcome to FundRazr 101. Class is now in session.

How do I make sure my PayPal account is set up to use FundRazr?

To accept contributions by PayPal through FundRazr, your PayPal account needs to meet five criteria. Click here to visit a page in our Help Center that will help you with all five.

How do I create a campaign?
  • Personal Campaign – Click here for a step-by-step tutorial in our Help Center.
  • Organization Campaign – Click here for a step-by-step tutorial in our Help Center.

What’s the difference? Click here to find out.

How do I embed a campaign badge/widget on my website?

We’ll provide the code for you, so all you need to do is install the code into your website. Our Help Center will show you exactly what to do. Click here for step by step instructions (with screenshots!).

What if my PayPal account email address is not confirmed?

No one will be able to donate to your campaign while your email address is Unconfirmed. To find out how to confirm your PayPal account email address and begin accepting donations, please visit our Help Center.

What if my PayPal account is limited or restricted?

No one will be able to donate to your campaign while your PayPal account is limited or restricted. It’s usually easy to resolve an account limitation, though. Most of the time, PayPal just needs some information about your account or latest transactions. Find out how to solve this problem on our Help Center.

What if my PayPal account is based in a country that cannot receive payments?

Please visit our Help Center for an explanation and a list of FundRazr’s supported countries.

What if my YouTube video does not appear in FundRazr?

When you create or edit a FundRazr, you can provide the URL for a YouTube video that you want to appear in the FundRazr.

The video will not appear in the FundRazr if any of the following are true:

  • The video was removed from YouTube.
  • On YouTube, Privacy for the video was set to Private.
  • On YouTube, Embedding for the video was set to No, external sites may NOT embed and play this video.

If the video belongs to your YouTube account, you can change the Privacy and/or Embedding as described below:

  1. Login to YouTube.
  2. Near the top right of the YouTube page, click your username.
  3. From the list of options that appears, click My Videos.
  4. From the list of videos that appears, locate the video you want to edit.
  5. To the right of the video’s thumbnail, click Edit.
  6. Near the bottom left of the page that appears, locate the Broadcasting and Sharing menu.
  7. Under Privacy, click the Public or the Unlisted option.
  8. Under Embedding, click the Yes, external sites may embed and play this video option.

The video will now be available in FundRazr. Note that it may take several minutes or longer for the changes in YouTube to take effect in FundRazr.

What if FundRazr is unable to retrieve video details for my YouTube video?

When you create or edit a FundRazr, you can provide the URL for a YouTube video that you want to appear in the FundRazr. FundRazr will show the error message “Unable to retrieve video details” if:

  • On YouTube, Privacy for the video was set to Private.

If the video belongs to your YouTube account, you can change the Privacy as described below:

  1. Login to YouTube.
  2. Near the top right of the YouTube page, click your username.
  3. From the list of options that appears, click My Videos.
  4. From the list of videos that appears, locate the video you want to edit.
  5. To the right of the video’s thumbnail, click Edit.
  6. Near the bottom left of the page that appears, locate the Broadcasting and Sharing menu.
  7. Under Privacy, click the Public or the Unlisted option.
  8. Under Embedding, click the Yes, external sites may embed and play this video option.

The video will now be available in FundRazr. Note that it may take several minutes or longer for the changes in YouTube to take effect in FundRazr.

What if my YouTube video is not embeddable in FundRazr?

When you create or edit a FundRazr, you can provide the URL for a YouTube video that you want to appear in the FundRazr. FundRazr will show the error message “This video is not embeddable” if:

  • On YouTube, Embedding for the video was set to No, external sites may NOT embed and play this video.

If the video belongs to your YouTube account, you can change the Embedding as described below:

  1. Login to YouTube.
  2. Near the top right of the YouTube page, click your username.
  3. From the list of options that appears, click My Videos.
  4. From the list of videos that appears, locate the video you want to edit.
  5. To the right of the video’s thumbnail, click Edit.
  6. Near the bottom left of the page that appears, locate the Broadcasting and Sharing menu.
  7. Under Privacy, click the Public or the Unlisted option.
  8. Under Embedding, click the Yes, external sites may embed and play this video option.

The video will now be available in FundRazr. Note that it may take several minutes or longer for the changes in YouTube to take effect in FundRazr.

What if I need to ask a question?

You can search for immediate answers to dozens of questions in our Help Center. You can also get there through the Support link, which you can find in the footer links at the very bottom of every FundRazr page.

Important: If your support request requires privacy or discusses a specific FundRazr campaign, please Submit A Request and include the following:

  1. Your PayPal account email address
  2. A link to the FundRazr campaign in question

FundRazr Support agents are available to answer your questions from Monday to Friday, 9am – 5pm Pacific Time.

+ Raise money for medical bills with FundRazr

Janie Ahlstrom rasied $95,145 for her dauhgter’s healthcare.

Never in our wildest dreams

“Together with FundRazr we have reached our goal!! Never in our wildest dreams did we think could get near this enormous sum of money. The generosity and care coming from everyone has astounded us. We are so grateful and so moved.”

—Janie Ahlstrom

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