How to issue a refund
To refund the contribution(s) you received, simply follow the steps below:
How to view & download transaction history and contributor information
If you’re offering Incentives on your campaign, you’ll eventually need to know how to retrieve your contributors’ names and addresses collected by our data collection feature so you can mail the Incentives to your contributors.
What currencies do you accept?
The currencies below are what our payment processors, Stripe and PayPal, are able to process. As we do not hold the funds on your behalf at any point over the duration of the campaign, we do not manage any currency conversion processes or fees on our end.
Why can’t I contribute with my debit card through PayPal?
If you’re trying to contribute to a campaign with your debit card but the option isn’t available to you, there are two possible reasons why:
How to set contribution limits
Campaign owners can now place limits on the amounts people can contribute to their campaigns.
How to change your accepted currency
To change the currency accepted on your campaign, simply follow these steps:
Do I need a personal Facebook account to use your system?
No, you are not required to use Facebook to access or use our system. We do recommend it, however! Currently, we support signing in through Facebook, Google, LinkedIn, and email/password.
PayPal won’t accept my password when I try to contribute
Our system uses PayPal’s Adaptive Payments Chained Payments technology, which does not support two stage (two factor) authentication.
How to edit your contribution details
Each donor has control over how their contribution appears publicly on the campaign page.
Error Code: 579048 – The receiver PayPal account has exceeded its sending limit
This message means that the Campaign Owner’s PayPal account is not fully Verified as an Organization or Business account.
Error Code: 580022 – The receiver email address cannot accept payments
The error message means the PayPal account being used on the campaign is not registered in one of our supported countries (see Campaign Owner section below for details). To continue raising funds through our system, they will need to use a PayPal account that is registered in one of our supported countries.
Can I raise money for disaster or tragedy relief?
Earthquakes, tsunamis, forest fires, hurricanes, civic unrest and other large scale disasters and tragedies. How can I help?