Article Under Revision
With the release of our new support center, we are revising old and outdated support articles. There may be information on this page that is outdated.
If you have any questions, you can reach out to our customer support team directly for assistance. This can be done by placing a ticket with the Support button in the bottom right corner of your screen.
If your Admin Panel says your campaign is “On hold”, check your email.
We sent an email to the email address linked to your account. If you’re not sure what email address is linked to your account, click here and then click Email & Password on the left.
The email we sent to that address will tell you why your campaign is on hold, and give you instructions on how to get it up and running again.
- If the email isn’t there, check your spam folder.
- If the email isn’t there, then we may not have sent it yet. Please Submit a request and include a link to your campaign, and we’ll let you know what’s going on.
Please note: We take our users’ privacy very seriously. For security purposes, we will only discuss internal details of a campaign (such as the reason we placed it on hold) with the campaign owner or a campaign manager. We will not discuss internal campaign details with third parties.
If you are the campaign owner or a campaign manager and you need to discuss your campaign with us, make sure you contact us from an email address that is already attached to the campaign, or we will consider you to be a third party.