Article Under Revision
With the release of our new support center, we are revising old and outdated support articles. There may be information on this page that is outdated.
If you have any questions, you can reach out to our customer support team directly for assistance. This can be done by placing a ticket with the Support button in the bottom right corner of your screen.
- The file size cannot exceed 5MB.
- The image resolution cannot exceed 16MP.
At a 4:3 ratio, the maximum number of pixels is 4800 x 3200. We recommend using the highest resolution image possible. Small images may appear stretched and pixelated.
- Supported File Types are .GIF, .PNG, and .JPG only.
Some less common file types may also work, however these 3 file types are the officially supported file types and we cannot guarantee that other file types will work. Animated gifs are not supported.
|Picture||Displayed at 640px||Displayed at 360px||You can only have one main Picture at a time. Additional images you upload will appear in the campaign’s slideshow.|
|Snapshot||Displayed at 320px||Displayed at 320px||This is the picture that appears in social media shares, emails and widgets. We recommend using a square image.|
|Background picture||Displayed at device width||Displayed at device height||With so many different devices accessing the internet these days, there isn’t one recommended size. For best results the image should be the highest resolution possible, at least 1920×1080.|
|Organization Logo||Displayed at 40px||Displayed at 40px||Displayed at 40×40 in byline of campaign page. We recommend using a square image (at least 130×130). The image will be automatically resized (not cropped) on the campaign page.|
|Displayed at 130px||Displayed at 130px||Displayed at 130×130 on Organization Profile page. We recommend using a square image (at least 130×130). The image will be automatically resized (not cropped) on the Profile page.|
|Incentive Image||Displayed at 75px||Displayed at 75px||Displayed at 75×75 on sidebar of campaign page. We recommend using a square image (at least 310×310). Square images will be automatically resized (not cropped), and rectangular images will be cropped.|
|Displayed at 310px||Displayed at 310px||Displayed at 310×310 on the Incentive’s Info page. We recommend using a square image (at least 310×310). Square images will be automatically resized (not cropped), and rectangular images will be cropped.|
|Profile Avatar||Minimum 300px||Minimum 300px||Displayed in various locations in various sizes, always square in shape. Recommended size: At least 300×300. You can crop the image after uploading.|
|Tax Receipt Signature||Displayed at 300px||Displayed at 100px||You can crop the image after uploading. For best results, we recommend uploading an image with an aspect ratio of 3:1|
*Note: The sizes and dimensions posted here are subject to change at any time. This page will be updated as soon as possible after all changes.