Article Under Revision
With the release of our new support center, we are revising old and outdated support articles. There may be information on this page that is outdated.
If you have any questions, you can reach out to our customer support team directly for assistance. This can be done by placing a ticket with the Support button in the bottom right corner of your screen.
FundRazr never handles or holds the money you raise on your behalf (even on request). Funds are transferred and processed by your chosen payment provider from start to finish.
How does it work then?
When the donor checkout is complete, the funds are sent into the payment processor for your chosen payment service, PayPal or Stripe. What happens next depends on the type of campaign you are running:
Keep It All – With the Keep It All campaign type, the funds are immediately sent into payment processing after the donor completes the checkout. After being processed and approved by the payment service, the funds will be available to you.
All or Nothing – With the All or Nothing campaign type, your donors are not charged until the goal of the campaign is reached. After reaching your goal, you will be able to issue charges for the contributions/pledges made to your campaign. The same processing time will apply as the Keep It All system, but the funds will come in over a short period of time rather than over the duration of the campaign. Once you reach your goal and charge your customers, you will receive all future donations like a Keep It All campaign type.
Note: Some regions are not able to select the All or Nothing campaign type due to regional restrictions on pre-approval payments.
To see and withdraw the funds connected to your campaign, chose your payment processor and login to your account below:
Not sure which email address you used to for the payment account?
You can find this on the campaign’s Edit page under the Funding & Deadline section.
If your campaign is Finished and you can’t remember what payment email address you used, click the Ask our support team button at the bottom right corner of this page and ask us. Make sure you include a link to your campaign and/or your personal email address or we won’t be able to find it.
Please keep in mind that we will need you to verify your identity before we can give you any internal details about your campaign.
IMPORTANT NOTE: We don’t have access inside Stripe or PayPal’s systems. Our Customer Service agents can’t see where your money went after it was deposited into your Stripe or PayPal account.
We can’t tell you how long the transfer of funds to your bank will take or how often automatic Stripe withdrawals will happen. We also can’t help you link your bank account to any of the services.
We can only see which Stripe or PayPal account the money was sent to.
Contact Support for PayPal or Stripe
We’d love to be able to help answer questions on your accounts with either service, but PayPal and Stripe’s customer support teams are the experts. You will want to reach out to their teams with any specific or private account questions you may have.