Article Under Revision
With the release of our new support center, we are revising old and outdated support articles. There may be information on this page that is outdated.
If you have any questions, you can reach out to our customer support team directly for assistance. This can be done by placing a ticket with the Support button in the bottom right corner of your screen.
If you have a concern regarding the legitimacy of a campaign, we want to hear from you.
You can submit a report directly on the campaign page (preferred – see screenshot below for where to look) or you can submit a report through the button at the bottom of this page. We review all reports as soon as possible and take appropriate action when needed.
If you have information that other members of the community should be made aware of, please use the comment field on the campaign page.
If you made a donation and would like a refund, here is how you can do so:
With PayPal, you will need to open a dispute. We cannot issue refunds on PayPal’s behalf due to privacy regulations. We can provide your transaction information if needed. You can submit a dispute with this article here.
With Stripe, you can write in to our customer support through the button in the bottom right corner and we’ll be happy to help. Please send us the donation amount, the full donor name and the Transaction ID. If we cannot issue a refund for you, you will have to reach out to your bank for assistance.
If you report the campaign, please be sure include the following with your report:
- The URL or link to the campaign in question (the campaign name or title is not enough)
- A detailed description of why you’re reporting the campaign
- Supporting information/evidence of fraudulent activity to back up your claim.
If you believe that a crime is being committed through a campaign, please contact your local authorities. File a report through them and ask them to contact us with a file/case number. We cooperate fully with all police investigations. Authorities should contact us at firstname.lastname@example.org.
Asking us to “Google it” or simply saying “this shouldn’t be allowed” is not enough. We need you to include supporting evidence with your report.
If a campaign seems suspicious and the community reaches out to inform us, we cannot act based on personal opinions or assumptions. We require proof of fraudulent activity to investigate further.
We do not disclose the identities of people who report campaigns to us unless we are legally required to by court order. If your attorney feels it would be useful to your case, he/she can obtain a subpoena for the information and send it to email@example.com.