Error Code: 580022 – The receiver email address cannot accept payments

Crowdfunding Advisors Help Center, Payments & Providers

Error Code: 580022 – The receiver email address cannot accept payments

Help Center, Payments & Providers
— Updated: July 10, 2020

Article Under Revision

With the release of our new support center, we are revising old and outdated support articles. There may be information on this page that is outdated.

If you have any questions, you can reach out to our customer support team directly for assistance. This can be done by placing a ticket with the Support button in the bottom right corner of your screen.


Error Message:

Are you trying to contribute to the campaign?

The error message means the PayPal account being used on the campaign is not registered in one of our supported countries (see Campaign Owner section below for details). To continue raising funds through our system, they will need to use a PayPal account that is registered in one of our supported countries.

To help resolve the issue and help the campaign owner start being able to accept donations again as soon as possible, please do one of these two things:

  1. Contact the campaign owner and provide them with a link to this page, or
  2. Submit a ticket with the Support button in the bottom right corner of your screen. Please provide us with a link to the campaign so we can contact the campaign owner to help them out 

Are you the campaign owner?

This error message means that your PayPal account is registered in a country that cannot use our system. 

Important: Even if your country is able to send person to person payments, it does not mean you can use online checkout services. Since online crowdfunding has different requirements and restrictions, PayPal may not support your region for these kinds of services. The local government may also have restrictions for online crowdfunding.

We are truly sorry about that, and we do want to emphasize that the requirements are in no way a comment on the legitimacy and worth of your fundraising goals. What it comes down to is that we need to work within certain existing legal and regulatory frameworks that govern international online transactions and fundraising activities, along with PayPal policies.

Our platform plans to expand our payment processing options for the future to help cover more regions all over the world.