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It is a fact that many individuals also consider that starting a busineness is a good way to earn a living. Such is because they no longer have to work for a boss and they also have something to leave their children and future children. In order to be successful, establishing or having a good reputation is the main key. They have to make sure that they will leave a good impression in the industry, as well as to their catered clients. Thus, they have to learn how to manage their business and employees well. Through proper management, they are assured that they can deliver quality services. They should also learn how to develop marketing strategies or techniques that will effectively attract potential clients.
Apart from marketing and managing a business , it is also apparent that they provide good customer services. As similar to all types of businesses, a satisfied customer equals one retained customer. Imagine what happens if all clients that have been served will be retained because of a good experience. Similarly, customers are considered as unpaid marketers because they will surely recommend and talk about the service they have received. One of the things that cover good customer service is a good phone etiquette. Many customers still consider calling a business establishment to inquire and complain about services. They are often if their calls have been answered politely and in a timely manner. Thus, employees should be trained well when it comes to answering phone calls.
What is a good phone etiquette? First of all, the phone should be answered after a maximum of four rings only. According to studies, seven out of ten customers will hang up if their calls are not answered after five or six rings. In addition, 65% of those who hang up will no longer call and would choose a competitor that has the best answering service. Likewise, in case clients wait for someone to answer the call no matter how long it rings, they are already in a bad mood and more likely shout at the employee. It should also be remembered that a phone should not be answered after just one ring only. Many clients will not be expecting such act and will more likely be caught off guard.
Second is that employees should be trained on how to answer a phone call. They should know the proper tone of voice to use even if they are dealing with irate customers. They should also know what to say upon answering the call. Similarly, they should be familiar with the departments so that they can easily connect the client. Lastly, they should also know how to end the call in a polite and professional manner. However, training and hiring additional employees will so that all calls can be answered immediately is quite costly especially for small businesses. Although answering machines can be feasible, many customers also hang up once they are prompted to a machine.
The good news is that small businesses can check out this site check out the offers here . It is a company that provides 24/7 reliable phone answering services at a low cost. Likewise, all their agents are based in the US.
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